Analysis of the Implementation of the ISO 9001:2015 Quality Management System Using GAP Analysis(Case Study at a National Gas Distribution Company)
DOI:
https://doi.org/10.000000/belacoss.v1i5.457Keywords:
Quality Management System, ISO 9001:2015, Gap Analysis, National Gas Distribution Company, Continuous ImprovementAbstract
This study analyzes the implementation of the ISO 9001:2015 Quality Management System (QMS) at the National Gas Distribution Company using the Gap Analysis method to assess the level of implementation, non-conformity, and improvement. Using a qualitative descriptive approach through observation, interviews, and document analysis, the results show that the QMS has been implemented with a very high level of conformity (97.60%). The Planning (6) and Improvement (10) clauses reached 100%, reflecting strength in strategy and continuous improvement. However, there were minor non-conformities in the organizational context, leadership, support, operations, and performance evaluation clauses, especially related to data updates, communication, information management, vendor evaluation, and management review. Recommendations for improvement are focused on optimizing these processes to increase the effectiveness of the implementation of the ISO 9001:2015 QMS at the National Gas Distribution Company.
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