Workload, Environment, and Career Development Effects on Employee Turnover at Lead Home Bakery in Tangerang

Abstract

This study examines the effects of workload, career development, and work environment on employee turnover at Lead Bakery Home Industry Tangerang. The research involves 70 permanent employees as the study population, with a saturated sampling technique applied, meaning the entire population is used as the sample. Data analysis was conducted using the Structural Equation Model–Partial Least Square (SEM-PLS) approach with SmartPLS 3 software. The findings reveal that workload has a positive and significant impact on turnover intention, indicating that heavier workloads increase employees’ desire to leave. The work environment, however, shows a negative and significant influence on turnover intention, meaning better work conditions can reduce employees’ intention to resign. Meanwhile, career development demonstrates a positive and significant effect on turnover intention, suggesting that employees with clearer or greater career opportunities may also seek advancement elsewhere. Overall, the study highlights the importance of managing workload balance, creating a supportive work environment, and designing effective career development systems to minimize turnover rates and enhance employee retention within Lead Bakery Home Industry Tangerang.