The Effect of Internal Communication and Career Sustainability on Job Satisfaction Mediated by Work Motivation
DOI:
https://doi.org/10.70550/joseb.v3i2.565Keywords:
Internal Communication, Career Sustainability, Work Motivation, Job Satisfaction, Education SectorAbstract
Objectives: This study aims to analyze the causal relationship between internal communication and career sustainability on job satisfaction with work motivation as a mediating variable. The urgency of this study arises from the need to enhance job satisfaction among employees in higher education institutions in order to align with the demands of Sustainable Development Goals (SDGs) 4 (Quality Education) and 8 (Decent Work and Economic Growth) within the higher education sector.
Methodology: A quantitative approach with an associative causal research design was employed. Data were collected using a survey method with a questionnaire instrument. Data analysis was carried out using Partial Least Squares–Structural Equation Modeling (PLS-SEM).
Finding: The findings demonstrate that internal communication and career sustainability positively influence both work motivation and job satisfaction. Moreover, work motivation is proven to act as a partial mediator, further amplifying the effect of internal communication and career sustainability on job satisfaction.
Conclusion: These findings not only contribute theoretically by enriching the model intervariable relationships in the education sector context but also offer practical implications. This study recommends improving the effectiveness of internal communication and developing sustainable career programs as essential strategies for enhancing employee work motivation, which is ultimately serves as a crucial factor in improving job satisfaction in the Mercu Buana University environment.
Downloads
References
Alfatihah, I., Nugroho, A. S., & Haessel, E. (2024). The Influence of Work-Life Balance with Work Motivation as Mediating Factor on Job Satisfaction A Prediction toward Transition to New Normal Situation. The Management Journal of BINANIAGA, 06(01), 79–94. https://doi.org/10.33062/mjb.v6i1.431
Andrianto;, S., Komardi;, D., & Priyono. (2023). Leadership, Work Motivation, and Work Discipline on Job Satisfaction and Teacher Performance of Dharma Loka Elementary School Pekanbaru. 4(2018), 30–38. https://doi.org/https://doi.org/10.35145/jabt.v4i1.117
Arung, A. L., & Sari, W. P. (2022). Analisis Komunikasi Internal dalam Membangun Kinerja yang Baik. Jurnal Ilmu Sosial Dan Humaniora Atau, 1(2), 350–355. https://doi.org/https://doi.org/10.24912/ki.v1i1.15680
Asfahani, A. M., Alsobahi, G., & Dahlan, D. A. (2023). Navigating the Saudi Gig Economy : The Role of Human Resource Practices in Enhancing Job Satisfaction and Career Sustainability. Sustainability. https://doi.org/https://doi.org/ 10.3390/su152316406 Received:
Awibowo, Y., & Ramli, A. H. (2025). The Influence of Transformational Leadership and Work Motivation on Job Satisfaction, with Contingent Reward as a Moderating Variable. International Journal of Engineering, Science and Information Technology, 5(1), 404–408. https://doi.org/10.52088/ijesty.v5i1.868
Ces, F., Sabino, A., Moreira, A., Portugal, M., & Correia, A. (2022). Students ’ Motivation for a Sustainable Career in the Hospitality Industry in Portugal. Sustainability, 1–13. https://doi.org/https://doi.org/ 10.3390/su14116522 Academic
Do˘gan, E., Balcıo˘glu, Y. S., & Erdil, O. (2025). Pathways to Sustainable Careers: Exploring Motivational Profiles Through Latent Class Analysis Emel. Sustainability. https://doi.org/https://doi.org/10.3390/ su17031253
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (3rd ed.). SAGE Publications, Inc.
Hajiali, I., Muhammad, A., Kessi, F., Prihatin, E., & Sufri, M. (2022). Determination of Work Motivation , Leadership Style , Employee Competence on Job Satisfaction and Employee Performance. HUMAN RESOURCE MANAGEMENT RESEARCH ARTICLE, 2(1), 57–69. https://doi.org/https://doi.org/10.52970/grhrm.v2i1.160
Himawan, M. N. (2024). Pengaruh Servant Leadership dan Sustainable Career Development terhadap Kepuasan Kerja Karyawan dengan Affective organizational commitment sebagai Variabel Intervening.
Idris, M., Choiriyah, Jonifar, Atika, F. U., & Hidayat, R. (2024). The Influence of Work Motivation and Work Environment on Job Satisfaction and Its Impact on the Performance of Bank Mandiri Employees Palembang City. Revista de Gestao Social e Ambiental, 18(6), 1–27. https://doi.org/10.24857/rgsa.v18n6-045
Jacob, B., & Mosquera, P. (2025). Unveiling the antecedents of career sustainability in project management. International Journal of Organizational Analysis, 33(8), 2495–2519. https://doi.org/10.1108/IJOA-06-2024-4565
Kilic, E., & Kitapci, H. (2024). Contextual and Individual Determinants of Sustainable Careers: A Serial Indirect Effect Model through Career Crafting and Person-Career Fit. Sustainability. https://doi.org/https:// doi.org/10.3390/su16072865
Laurencia, T., & Joyce, M. (2023). The Effect of Workload , Work Motivation and Work Environment on Employee Job Satisfaction. International Journal of Application on Economics and Business (IJAEB), 1(1), 224–231. https://doi.org/https://doi.org/10.24912/ijaeb.v1i1.224-231
Lestariningsih, M., Goenadhi, L., Mohyi, A., Jihadi, M., Desmaryani, S., & Wijoyo, H. (2021). The Effect Of Self- Efficacy , Work Motivation On Job Satisfaction And Employee Performance : An Empirical Study On Palm Oil Company. 8(4), 10544–10559. http://repository.stiesia.ac.id/id/eprint/7470
Lufiyanti, D., Subiyanto, D., Purnamarini, T. R. (2025). The Influence of Organizational Culture, Work Environment and Communication on Employee Job Satisfaction at PT Lingkar Organik Indonesia. Jurnal PAMATOR, 18(1), 65–74. https://doi.org/DOI : https://doi.org/10.21107/pamator.v18i1.28846
Maria, E. (2019). The Influence of Organizational Culture , Compensation and Interpersonal Communication in Employee performance Through Work Motivation as Mediation. International Review of Management and Marketing, 9(5), 133–140. https://doi.org/https://doi.org/10.32479/irmm.8615
Muklis;, Nugroho, R., & Riyadi, S. (2022). Transformational Leadership, Work Motivation on Job Satisfaction, Employee Performance at National Amil Zakat Institution. Indonesian Journal of Multidisciplinary Science, 722–736. https://doi.org/https://doi.org/10.55324/ijoms.v1i7.139
Nasution, M. I., Syahlina, M., Hou, A., Tambunan, D., Chaniago, S. (2023). the Influence of Communication and Organizational on Job Satisfaction at PT Mitra Agung. International Journal of Accounting, Management, Economics and Social Sciences, 1(3), 186–197. https://doi.org/https://doi.org/10.61990/ijamesc.v1i3.30 e-ISSN
Ozbilen, U., Güven, A. Z., Yi˘git, ¨Omer, Kara, ¨Omer Tu˘grul, & Banaz, E. (2024). Meditating role of career sustainability in the relationship between teachers ’ self-efficacy and job satisfaction and subject Yi g Tu g. Research Article, 10. https://doi.org/10.1016/j.heliyon.2024.e38120
Petković;, N. M., & Rapajić, M. M. (2021). The Influence of Internal Communication on Employee Motivation in Organizations in Serbia. Economics Themes, 59, 515–533. https://doi.org/10.2478/ethemes-2021-0029
Raisal, I., Nawaz, N., Appasamy, K., & Gajenderan, V. (2021). Effect of Work Motivation on Employee Job Satisfaction in the Context of Public Sector Organization 2 . Theoretical Backdrop and Framing Hypothesis. Journal of Hunan University（Natural Sciences） Vol., 48. https://jonuns.com/index.php/journal/article/view/837
Restuanto, F., & Yuliantini, T. (2023). The Effect of Leadership and Compensation Style on Job Satisfaction with Work Motivation As a mediation variable at PT. JR Branch Dki Jakarta. International Journal of Social Science, 3(2), 203–214. https://doi.org/https://doi.org/10.53625/ijss.v3i2.6303
Rizkyana, N. P. F., Oktaria, R., Putra, T. F., Muntaz, R., Baso, A. M. F., Ilham, M., & Laksana, A. (2024). Pengaruh Komunikasi Internal Terhadap Kinerja Karyawan. Jurnal Penelitian Ilmu-Ilmu Sosial, 2(December), 5–10. https://doi.org/https://doi.org/10.5281/zenodo.14281418
Salsabila, A. A., Fakhri, M., Silvianita, A., Wardhana, A., & Saragih, R. (2021). The effect of organizational culture and work motivation on employee job satisfaction. Proceedings of the International Conference on Industrial Engineering and Operations Management, 5724–5731. https://doi.org/10.46254/an11.20210962
Santos, T., Santos, E., Sousa, M., & Oliveira, M. (2024). The Mediating Effect of Motivation between Internal Communication and Job Satisfaction. Administrative Sciences, 14(4). https://doi.org/10.3390/admsci14040069
Schweitzer, L., Lyons, S., & Smith, C. J. (2023). Career Sustainability : Framing the Past to Adapt in the Present for a Sustainable Future. Sustainability, 15, 1–21. https://doi.org/https://doi.org/10.3390/ su151511800
Serang;, S., Ritamariani;, A., Kamase;, J., & Gani, A. (2023). The Influence of Work Motivation, Compensation, and Work Procedures on Job Satisfaction and Field Extension Performance Family Planning in South Sulawesi. International Journal of Professional Business Review, 8, 1–34. https://doi.org/https://doi.org/10.26668/businessreview/2023.v8i5.2180
Setiawan, D., Dunan, H. (2024). The Influence of Communication and Work Environment on Employee Job Satisfaction in PD Semangat Jaya. International Journal of Accounting, Management, Economics and Social Sciences, 3(5), 1573–1586. https://doi.org/https://doi.org/10.61990/ijamesc.v2i3.236
Sitorus, G., & Siregar, E. (2024). The Influence of Organizational Communication and Organizational Culture on Work Motivation and Employee Performance Podomoro Agung University. International Journal Of Advanced Research (IJAR), 12(03), 1134–1140. https://doi.org/10.21474/IJAR01/18504
Sulaiman, Y., Kashfi, N. Z. A. M., Ismail, M. Y. S., & Arif, A. (2022). The Effect of Salary, Internal Communication, Motivation and Working Hours on Job Satisfaction among Childcare Employees in Kedah. WSEAS Transactions on Business and Economics, 19, 1849–1859. https://doi.org/10.37394/23207.2022.19.166
Tschelisnig, G., & Westerlaken, R. (2022). The impact of sustainability at the workplace on the employee’s motivation and satisfaction. Research in Hospitality Management, 3534. https://doi.org/10.1080/22243534.2022.2133179
Udayar, S., Urbanaviciute, I., & Maggiori, C. (2024). Does promotion foster career sustainability ? A comparative three ‑ wave study on the role of promotion in work stress , job satisfaction , and career ‑ related performance. International Journal for Educational and Vocational Guidance. https://doi.org/10.1007/s10775-024-09694-3
Widhiadnyani, G. A. S., & Yanuar. (2025). Faktor Pendorong Kinerja: Studi Tentang Lingkungan Kerja, Kompensasi, Budaya Organisasi Dan Kepuasan Kerja. Jurnal Manajerial Dan Kewirausahaan, 07(03), 917–926.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Journal of Sustainable Economic and Business
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
