The Influence of Work Motivation, Organizational Communication, and Work Discipline on Organizational Citizenship Behavior (OCB) among Employees of CV. Bonucci
Abstract
This study aims to examine the influence of work motivation, organizational communication, and work discipline on Organizational Citizenship Behavior (OCB) among employees at CV. Bonucci. The population of this research consisted of all 71 permanent employees, and a saturated sampling method was applied, where the entire population was used as the sample. Data were collected through a structured questionnaire, and the analysis was conducted using Structural Equation Modeling–Partial Least Square (SEM-PLS) with SmartPLS 4.0 software. The results indicate that work motivation, organizational communication, and work discipline each have a positive and significant effect on OCB. These findings highlight the crucial role of intrinsic and extrinsic motivation, effective communication practices, and consistent work discipline in fostering voluntary behaviors that go beyond formal job descriptions. The implications of this study suggest that organizations should prioritize strategies to strengthen employee motivation, improve communication channels, and enforce discipline to create a productive, cooperative, and sustainable work environment. Furthermore, the study contributes theoretically by enriching the human resource management literature, particularly regarding behavioral aspects that enhance organizational effectiveness.
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References
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