PRATAMA, Agung Satrya Adi; NUSRANINGRUM, Dewi. Developing Operational Performance Through Customer Engagement, e-Ticketing and Customer Satisfaction: a Mediation Perspective. Journal of Sustainable Economic and Business, Jakarta, ID, v. 2, n. 1, p. 38–51, 2025. DOI: 10.70550/joseb.v2i1.59. Disponível em: https://journal.arepublisher.com/index.php/joseb/article/view/59.. Acesso em: 25 mar. 2026.