ZURIAWAN, Elza; WIDAYATI, Catur. Enhancing Non-Medical Patient Experience Through Omnichannel Service Design in a Digitalizing Hospital Contact Center. Journal of Sustainable Economic and Business, Jakarta, ID, v. 3, n. 1, p. 93–103, 2026. DOI: 10.70550/joseb.v3i1.318. Disponível em: https://journal.arepublisher.com/index.php/joseb/article/view/318.. Acesso em: 15 mar. 2026.