SEPTIYANA, Septiyana; PRAMUDITO, Onggo. Measuring Service Quality with the Service Quality Approach (Servqual) and Importance Performance Analysis (IPA) Method. Business, Economics, Law, Communication, and Social Sciences, Jakarta, ID, v. 1, n. 5, p. 551–560, 2025. DOI: 10.000000/belacoss.v1i5.434. Disponível em: https://journal.arepublisher.com/index.php/belacoss/article/view/434.. Acesso em: 14 mar. 2026.